Shipping & Returns
Please allow up to 7-10 business days for your order to be processed. Once processing time is complete, allow 1-7 business days for your order to arrive. Please ensure all address and shipping information is correct upon checkout, as we are unable to make any modifications or cancellations. All tracking information will be sent to your purchase email.
*Standard UPS shipping charges will apply based on product weight for all orders. No free or expedited shipping options available. *
We kindly ask that you visit our Customer Support Center at help@kristyleshairgrow.com with any questions, comments, or concerns you may have. Your feedback is valuable to us and our agents are happily standing by ready to assist you by email!
Thank you for your continued patience and support of Kristyles Sslon & Spa!
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Thank you for shopping at kristyleshairgrow.com We process and assemble orders in our
warehouse daily Monday through Friday. All processed and assembled orders are shipped from
our warehouse by 3pm CST, Monday–Friday.
Kristyles Salon & Spa does not guarantee the validity or success of any discount codes outside
of the coupon codes provided directly from Kristyles Salon & Spa.
SHIPPING
RETURNS
CANCELLATIONS
Shipping Options (Domestic Orders)
We offer UPS Ground standard shipping (1-7 business day transit time). Delivery options for PO
Box addresses, military locations, and expedited carrier options are also available.
**Due to the Covid-19 impact, UPS has suspended their expedited shipping arrival guarantees;
therefore Kristyles Salon & Spa is unable to guarantee the shipping time on expedited shipping
options.**
Order Processing Time
Please allow up to 7 business days for us to process your order. All orders processed after 3pm
CST will be considered next business day orders. (Business days include Monday through
Friday and exclude holidays and weekends. Orders processed on Friday after 3pm CST will
continue processing on the following business day.)
Shipping Options (International Orders)
We offer a variety of economical and expedited international shipping options from USPS First
Class Package International to UPS Worldwide Expedited. Additional carrier options are
available on our website during the checkout process.
Canadian Customs Regulations
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each
shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes
of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present
the requisite customs paperwork to Canada Customs on the importer’s behalf.
International Customs Regulations
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not
calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country
and local regulations and policies of the receiving country and abide by those. It is the
responsibility of the purchaser to be sure the Customs Department permits the shipment of our
products to your country and what the duties or tariffs may be upon delivery. We will not provide
a refund on the shipping of the package if it is refused by customs or by yourself, due to
regulations and taxes or duties. If the package is seized by customs for any reason and the
package is not returned to us, we can not issue a refund.
Incorrect Shipping Information
If a package is returned to Kristyles Salon & Spa LLC due to an incorrect or incomplete shipping
address provided by a customer, or if the customer was not home for delivery the customer will
be responsible for the return shipping cost as well as the redelivery cost.Kristyles Salon & Spa
LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete
shipping information provided by a customer, no refunds will be provided if any parts of the
address are incorrect.
Once an order has been submitted, we offer services that allow you to modify or cancel your
order if needed. You can utilize these features by creating a Kristyles Salon & Spa Account.
Any edit or cancellation must be completed before your order has been processed.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered
to the address provided in an order.
Lost or Stolen Packages
Kristyles Salon & Spa LLC is not responsible for lost or stolen packages that have a confirmed
delivery to the address entered for an order. Upon inquiry, Kristyles Salon & Spa LLC will
confirm delivery to the provided address, date of delivery, tracking information and shipping
carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information.
Please contact the carrier for any information regarding the delivery. Have your tracking number
available to provide to the carrier to assist with the investigation.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package
due to handling by the carrier. Please inspect your package as soon as it arrives at its
destination. If any item is damaged upon arrival, please submit a ticket with photos of the
damages and necessary information to support your claim and we will be happy to assist you.
We are aware of unauthorized parties selling counterfeit Kristyles Salon & Spa on Amazon®
and eBay®. We are alerting our valued customers, retailer and distributor partners that we are
aware of this issue and actively working to resolve this situation. Please note that Kristyles
Salon & Spa will not be able to honor any exchange or refund for any products sold on
Amazon® or eBay® by unauthorized retailers. We recommend that you use caution in buying
products from unauthorized resellers as these products may have been tampered with or
mishandled.
Kristyles Salon & Spa reserves 30 days to reship any reported missing or damaged items from
the initial shipment date.
All damaged claims must be submitted within 14 days, along with photo evidence (highly
suggested) in to ensure proper resolution.
Items Not in Stock
We strive to have all of our products available for immediate shipment. Due to popularity and
high demand for our products, some products may become back order items. We will take all
necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship
a portion of your order, we will send out all available items and place the remaining item(s) on
back order. Your remaining back order items will be shipped separately as soon as possible with
no extra shipping costs charged to you.
